ISO 20000:2018 – Service Management Systems
Organization to establish, implement, maintain and continually improve a service management system (IT SMS) ISO 20000 is an international standard that provides a framework for effective IT service management. It addresses IT services design, delivery, and continual improvement, helping organizations enhance customer satisfaction, optimize costs, and align IT services with business objectives.
Our Services
- ISO 20000 SMS implementation
- ISO 20000 internal Audit
- ISO 20000 certification preparation
ISO 20000 Audit Stages
- Stage 1 - Documentation Review
- Stage 2 - Audit Verifications
ISO 20000 Advantages
- Achieve international best practice standards of IT service management
- Develop IT services that are driven by and support business objectives
- Integrate people, processes and technology to support business goals
- Put in place controls to measure and maintain consistent levels of service
- ISO/IEC 2000 is compatible with ITIL to support continual improvement